Privacy Policy
Last updated: May 2026
1. What We Collect
When you visit our site, we may collect your IP address, browser type, and pages visited for analytics purposes. When you make a purchase, Stripe collects your payment and shipping information directly. We do not store credit card numbers, payment details, or sensitive personal information on our servers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and products
- Send marketing emails (only if you opt in)
3. Third-Party Services
We use the following third-party services that may collect data:
- Stripe for payment processing
- Contentful for content management
- Vercel for website hosting
- TikTok Pixel for advertising analytics
- Google Analytics for website analytics (when enabled)
Each service has its own privacy policy. We encourage you to review them.
4. Cookies
We use cookies for essential site functionality, analytics, and advertising. You can manage your cookie preferences through our cookie consent banner. Analytics and advertising cookies are only activated after you provide consent.
5. Email Marketing
If you subscribe to our newsletter, we collect your email address and store it with our email marketing provider. You can unsubscribe at any time using the link in any marketing email. We comply with the Canadian Anti-Spam Legislation (CASL) and use double opt-in for all subscriptions.
6. Your Rights (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or delete your personal information. To make a request, contact us at hello@mugmittens.ca and we will respond within 30 days.
7. Data Security
We take reasonable measures to protect your information. All data is transmitted over HTTPS. We do not store payment data or sensitive personal information on our application servers.
8. Children
Our site is not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted on this page.
10. Contact
Questions about your privacy? Reach out at hello@mugmittens.ca.